Triumph / Computer / Services
We are a UK Domain Registrar, please contact us if you want us to register a domain for you and we will let you know what charge and contract terms will apply.
As a company Triumph Computer Services are committed to providing excellent customer service.
We will respond, normally within 4 hours, to any comment or request emailed to our published email address
We endeavour to resolve any problems within 48 hours of receiving them and where this is not possible,
we keep the customer informed of the progress and the likely resolution date.
Issues and complaints should, in the first case, be directed to us using the contact details below.
We will respond to any issues or complaints within 24 hours or receiving them.
If you are unhappy with our response with regards to Domain name registration or any connected service,
customers can escalate the complaint to http://www.nominet.org.uk/disputes/complaining-about-registrar
Domain Names are registered with Nominet the UK Registration Agency - www.nominet.co.uk
and in accordance with their terms and conditions which can be found at
http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration
Charges for registration and their renewal and specific contract terms are included in contracts agreed with Customers.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc..),
please contact us at info@triumph-computers.co.uk with as much detail about the abuse. We will investigate your complaint immediately.
All domains are renewed on an annual basis, we will send out invoices between approximately 60 days prior to your domain name expiring.
We will send the invoice to the email address on the account, and it is the registrants responsibility to make sure their contact details are up to date.
If you do not wish to renew a domain please make sure you contact us a minimum of 35 days before your domain expires by emailing renewals@triumph-computers.co.uk
Unless requests to the contrary are received, all domains are renewed automatically approximately 30 days before the domain name expires.
If you request that you no longer wish to have your domain name renewed by us,
it will be left to expire and all services we provide regarding that domain name will be suspended.
Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period.
If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price.
This must be requested by email before the 80th day after your domain has expired,
after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet.
Triumph Computer Services will not guarantee the renewal of a domain name after this happens.
The Key Terms are that;
We work within the Terms and Conditions of Nominet UK.
We will abide by any outcome of their Disputes process.
We will always check with the Customer before we re-register any Domain Names unless otherwise specified in the contract.